Policies
Cancellation Policy
Plans change — here's exactly how cancellations, reschedules, weather, and late arrivals are handled.
Last updated June 2026
24+ hours' notice
Cancellations made 24 hours or more before your scheduled booking time receive a full 100% refund (less any payment-processor fee — see our Refund Policy).
Less than 24 hours' notice
Cancellations made within 24 hours of your scheduled booking time are non-refundable.
No-shows
Failing to arrive at the dock for your scheduled time slot is treated as a no-show and forfeits all funds paid.
Weather & unsafe conditions
If Aqua6ix pauses or stops operations due to lightning, high winds, dangerous water, or other safety concerns, you'll receive a reschedule or booking credit. Cash refunds for weather-related cancellations are issued at management's discretion.
Late arrivals
Arriving late shortens your riding window — sessions cannot be extended past your scheduled end time, and extreme lateness may be treated as a no-show. Please arrive 30 minutes before your booking.
Onboarding & conduct
No refund applies if you fail the safety quiz, decline to sign the waiver, or appear under the influence of alcohol or drugs at check-in.
How to cancel or reschedule
Contact us as soon as possible by phone or email and we'll take care of it.
Questions about this policy? Contact Aqua6ix Rentals at 437-606-0666 or hello@aqua6ix.com.