Refund Policy

When refunds apply

Refunds are issued only for: cancellations made more than 24 hours before your scheduled booking, genuine payment-processing errors, or where a refund is required by law.

Non-refundable situations

• Safety-related ejections from the water
• Failure to complete onboarding (safety quiz or waiver)
• Conduct or safety-rule violations
• Voluntary early returns before your scheduled end time
• Cancellations within 24 hours of your booking, and no-shows

Processing time

Approved refunds typically take 3 to 10 business days to clear through our payment processor. Exact timing depends on your card issuer and bank. If your cancellation is eligible for a full refund, the payment-processor fee (≈2.9%) may be deducted.

Security deposit hold

The $500 per-machine pre-authorization is a hold, not a charge. It is released after a successful inspection and return of the watercraft (release timing depends on your bank). The hold only becomes a captured charge in cases of damage, loss, excessive cleaning, or policy violations.